AKOLIYA GROUP

RETURNS, EXCHANGES & RESIZING POLICY

Effective Date: May 23, 2025 Last Revised: May 23, 2025

Not Applicable on Loose Diamond’s Sale

Our Commitment: Craftsmanship & Quality Assurance

Welcome to AKOLIYA GROUP
(“Company,” “we,” “us,” “our”).
We are committed to delivering fine jewelry of exceptional quality and craftsmanship. By completing a purchase through any of our official sales channels, you, the customer (“Customer,” “you,” “your”), acknowledge, understand, and agree to be bound by the terms and conditions set forth in this Policy and our Terms of Service (“TOS”).

This document outlines our policies and the specific, limited circumstances under which remedies may be offered to our customers. Please read this carefully to ensure you are fully informed before making a purchase.

1. GENERAL POLICY: ALL SALES ARE FINAL

All products sold by AKOLIYA GROUP are considered Final Sale at the point of purchase and are not eligible for return or refund.

We do not accept returns or provide refunds for any reason related to customer preference, including but not limited to:

  • The Customer dislikes the Product.
  • The Customer has changed their mind (buyer’s remorse).
  • The style does not suit the Customer.
  • The Customer expected a different appearance, size, or quality beyond the objective specifications provided at the time of purchase.

This policy is firm and non-negotiable. We encourage you to review your order carefully before purchasing. Our customer service team is available to answer any questions about our products to ensure your confidence prior to purchase.

2. DEFINITIONS

Final Sale: The status of all Products sold, indicating they cannot be returned or refunded for reasons of customer preference.
Manufacturing Defect: A flaw in the Product’s materials or workmanship present at the time of delivery and resulting from an error in the manufacturing process. This does not include natural gemstone characteristics or damage due to wear and tear.
Shipping Damage: Damage sustained by the Product during transit to your delivery address.
Order Error: A verifiable mistake by AKOLIYA GROUP where the Product delivered does not match the confirmed order specifications (e.g., wrong metal type, ring size, or engraving).
Remedy: The exclusive solution provided by AKOLIYA GROUP for verified issues, which may include repair, replacement with an identical item, or correction of an Order Error. Refunds are not Remedies under this Policy.
RMA (Return Merchandise Authorization): A mandatory authorization required to return a Product for an approved Remedy.

3. LIMITED WARRANTY & GROUNDS FOR A REMEDY

While all sales are final, we stand behind the quality of our craftsmanship. Remedies will only be considered under the following strictly defined circumstances:

3.1. Verifiable Manufacturing Defects

If you believe your Product has a manufacturing defect, notify us within thirty (30) days of delivery.

  • Our Quality Assurance team will assess the item.
  • If a defect is confirmed, we will, at our sole discretion, repair the defect or replace the Product with an identical new one.

3.2. Damage During Shipping

You must inspect your order upon delivery. If the Product is damaged during transit, contact us within forty-eight (48) hours of delivery.

  • Provide photographic evidence of the damaged item and its packaging.
  • Upon verification, we will provide a replacement and instructions for returning the damaged item. Claims made after 48 hours will not be honored.

3.3. Verifiable Order Errors by AKOLIYA GROUP

If you receive a Product that does not match your confirmed order (e.g., incorrect specifications or engraving), notify us within five (5) business days of delivery.

  • Upon verification of the error, we will provide the correct Product and cover the cost of returning the incorrect item.

4. THE ORDER ISSUE RESOLUTION PROCESS

If your situation meets the strict criteria outlined in Section 3, follow this process:

Step 1: Immediate Notification
Contact our Customer Service team within the specified timeframe for your issue.

Step 2: Provide Documentation
Include your order number, a detailed description of the issue, and clear photographic evidence.

Step 3: Evaluation
Our team will review your claim and may request additional information or evidence.

Step 4: RMA Issuance
If preliminarily validated, we will issue an RMA and provide a pre-paid, insured shipping label for returning the Product. Do not return any item without a valid RMA.

Step 5: Final Inspection & Remedy
Upon receiving the Product, our Quality Assurance team will inspect it. If the issue is confirmed, we will provide the appropriate Remedy (repair, replacement, or correction). If the claim is invalid, the Product will be returned to you at your expense.

5. WARRANTY EXCLUSIONS

This Limited Warranty is void for any Product that:

  • Has been altered, resized, or repaired by any party other than AKOLIYA GROUP.
  • Shows damage resulting from accident, misuse, abuse, negligence, or improper handling by the Customer.
  • Exhibits normal wear and tear (e.g., scratches, dents, fading).
  • Is a loose gemstone set by a third party.
  • Has an issue not reported within the mandatory timeframes defined in Section 3.

6. RESIZING POLICY

We offer resizing options independent of our Final Sale policy:

6.1. Resizing

One resize is available for eligible rings, up to one full US size (up or down), within one year of purchase. Additional fees may apply.

6.2. Ineligible Rings for Resizing

Infinity and Eternity bands cannot be resized due to their design.

6.3. Process

To initiate resizing, contact us at [email protected]. All associated shipping costs are the responsibility of the Customer.

7. LEGAL PROVISIONS

7.1. Governing Law and Jurisdiction

This Policy is governed by the laws of the United Kingdom. Disputes shall be resolved under UK jurisdiction.

7.2. Dispute Resolution and Binding Arbitration

All claims or disputes will be resolved exclusively through binding arbitration in the United Kingdom. YOU WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

7.3. Limitation of Liability

The total liability of AKOLIYA GROUP is strictly limited to the purchase price of the Product in question.

7.4. Policy Modifications

We reserve the right to amend this Policy at any time. The version in effect at the time of your purchase will govern your transaction.

7.5. Severability

If any provision of this Policy is found unlawful, the remaining provisions remain in full force and effect.

7.6. No Waiver

Failure to enforce any part of this Policy does not waive our right to enforce it later.

8. CONTACT INFORMATION

For any questions regarding this Policy or to initiate a claim under our Limited Warranty, please contact our Customer Service department through our official contact page.